Edey Naija

Returns

All items must be returned within 3 days of purchase. After 3 days, we cannot refund or exchange your purchase.
Only unused items, in the same condition as when received, and in the original packaging may be returned.
Some goods are exempt from return, including food and food products, downloadable content, some health and personal care items, underwear and intimate goods, and hazardous materials.
Receipts and proof of purchase are required.
Returns should not be sent to the vendor.
Partial refunds (if applicable) may be granted for items not in their original condition, missing certain parts, or books with signs of use.

As soon as we receive your returned item, we will inspect it and send you an email informing you that we have received the item. We will also inform you of the acceptance or rejection of your refund.
If your refund is approved, your refund will be processed and your payment refunded to the original method of payment within a certain number of days.

All refunds are made to the original method of payment, so please check your bank account first.
You may contact your bank if notification of receipt is delayed, as processing times for financial institutions may vary.
If you have done all this and you have not received your refund yet, please contact us at [email protected].

Only full-priced items may be refunded; regrettably, discounted or sale items cannot be refunded.

Only applicable where items are defective or damaged on receipt. For exchanges, please email us at [email protected], and we will confirm the nearest drop-off/exchange point to you.

To return products, please email [email protected], and we will confirm the nearest drop-off point to you.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, it may take some time for your exchanged product to reach you.
If you are shipping an item over ₦10,000.00, please consider using a trackable shipping service and/or purchasing shipping insurance. Edey does not guarantee that we will receive your returned items.